Job details

Job Type
Full-time

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off

Full Job Description

Job Posting: Digital Marketing Account Manager

Are you a motivated individual who loves helping others succeed in their business? Are you an ambitious, talented leader who is looking for something more exciting? Upon joining our team, you become part of an agency that is best-in-class within the veterinary industry. Our award-winning projects and excellent customer service are among the things that set us apart. We take great pride in who we are, and we are looking to grow our team!

We’re looking for an effective communicator who will go the extra mile and is not afraid to “ask for the sale”. Your goal will be to manage the execution of marketing plans and utilize targeted communication to grow client accounts in the veterinary industry.

If this sounds like you, we’d love to speak with you about joining our team as our newest Digital Marketing Account Manager.

WHAT YOU NEED:

  • A bachelor’s degree in a related field or minimum 3 years in an account management role working directly with client-side decision makers and/or stakeholders
  • Entrepreneurial mindset supported by ability to take the initiative, anticipate challenges, and proactively enact solutions
  • Familiarity with SEO, paid search, email, and related internet/digital marketing campaigns and experience explaining how these tools impact real world results
  • Eagerness to grow accounts through upgrading clients into additional services
  • Strong sales/phone skills, ability to overcome objections, and confidence handling rejection
  • Ability to demonstrate both flexibility and creativity in problem solving, as well as comfort using critical thinking to investigate challenging situations
  • Mentality of a self-disciplined, active learner with a positive attitude
  • Eagerness to support a team and work in a collaborative environment
  • Ability to work independently and be held accountable for results
  • Ability to independently manage multiple priorities in a deadline-driven environment
  • Excellent verbal/written communication skills with ability to quickly establish rapport
  • A strong focus and track record of empathy, customer service, and maintaining relationships

WHAT YOU’LL DO

  • Act as the primary day-to-day contact for digital marketing clients
  • Utilize your determination and relationship-building aptitude to maximize outcomes for your assigned clients
  • Build and maintain relationships with clients to drive profitable growth and client satisfaction
  • Coordinate and deliver ongoing client requests on-time, within budget, and within scope
  • Create project timelines, assign responsibilities, and monitor progress on all client projects while delivering high quality work within scope
  • Effectively communicate with clients to uncover their challenges, triumphs, and goals as well as manage client expectations
  • Translate client needs to internal subject matter experts to ensure ultimate success across all services in the client portfolio
  • Prepare and deliver reports regarding status of project or overall digital marketing performance, as requested by account executives, management and/or the client
  • Conduct regular telephone/video calls to check in with clients on goals, their business, and overall status of collective initiatives
  • Retain and grow your book of business within client accounts by servicing, upselling, and promoting products within our suite of services that would enhance client satisfaction and success
  • Possible travel to national tradeshows
  • Performs general office and business-related tasks such as corresponding via email, answering and making telephone calls, communicating with coworkers, and participating in general office duties in a professional, timely, and positive manner

WHAT WE OFFER

  • Competitive salary
  • 401k matched contribution package (after initial probationary period)
  • Excellent health, dental and vision benefits (after initial probationary period)
  • Paid vacation/sick days
  • Paid holidays
  • Monday-Friday, 8-5pm schedule in a comfortable setting
  • Ability to work from home full time
  • Orientation program + 90 day training alongside our account management team
  • Collaborative atmosphere
  • Relaxed, fun, family-oriented culture
  • Positive, encouraging, and dynamic work environment

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule:

  • Monday to Friday

COVID-19 considerations:
We have both work from home and in-office options. We prefer to meet in-person on the first day of employment, but after that, we provide the employee with the option that makes them most comfortable.

Application Question(s):

  • Name 3 of your most innate skills or strengths and tell us how they set you apart in a professional setting.

Work Location: Remote

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