Job details

Job Type
Full-time

Full Job Description

EverCommerce is looking for a detail-oriented Digital Marketing Senior Account Manager with very strong communication skills to work with our existing clients, ensuring their success.
You:
You are a client-dedicated Digital Marketing Senior Account Manager with excellent analytic and problem-solving skills. You are creative, searching for solutions that help your clients reach their goals. You are hard-working and self-motivated, thriving in a team environment. You communicate effectively and tactfully with clients, managers, and sales partners. In addition to supporting an dedicated customer base, you will play a supporting role in developing standard operating procedures and best practices for managing some of the organization’s largest legacy customers.
Us:
Socius Marketing and Market Hardware, two EverCommerce companies, are full-service Internet marketing firm that is consistently one of the fastest growing companies. We offer tremendous growth opportunities to motivated individuals. This role will have a direct tie to the leadership team, and will be critical for ensuring the account health of an important customer base.
EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.
Where:
The EverCommerce team is distributed across globally, with more than 40 office locations in the U.S. and Canada. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States; if you’re near one of our offices and want to work in-office, we can set that up, or this role can be 100% remote. You must be eligible to work in the United States in order to qualify for this role.
What you’ll be doing:
As a Digital Marketing Senior Account Manager, you’ll be responsible for developing long-term relationships with your portfolio of assigned clients, connecting with key business executives and stakeholders to develop new processes. You will be responsible for account health, net retention, and upsell revenue for a set of ~35 – 45 customers. You will use prior Search Engine Optimization and Internet Marketing experience to review account performance and guide client strategy. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Some Key Responsibilities:
  • Work with the leadership team to build out best practices for managing legacy customers
  • Work directly with existing clients to help build a long-term relationship and understand business goals
  • Build Digital Marketing (SEO, PPC, social, etc.) strategies that provide tangible results for clients with internal teams
  • Prepare and analyze monthly client reports
  • Run client update meetings where you share analytical data, provide campaign feedback, and work on client changes
  • Work with other Socius team members to affect client changes and effectively communicate desired client goals
Skills and Qualifications:
  • Excellent written and verbal skills
  • High level of organizational skills and proven ability to manage a large book of bussines
  • Experience building out processes and best practices in customer success
  • Proven ability to effectively communicate with clients and business owners
  • 4-6 years of previous Internet Marketing (SEO, PPC, social, or Account Management etc.) or agency experience
  • Proven track record of client growth and success
  • Previous Google Analytics experience including client reports, analysis and data driven opportunity identification
  • Strong attention to detail
  • Ability work efficiently and independently
  • Ability to multi-task, prioritize, and organize
  • Willingness and ability to learn and adapt
Benefits and Perks:
  • Flexibility to work where/how you want – in-office, remote, or hybrid
  • Continued investment in your professional development
  • Robust health and wellness benefits
  • 401k with up to a 4% match
  • Monthly wellness stipend
  • Flexible and generous time off (FTO)
  • Employee Stock Purchase Program
  • Student Loan Repayment Program
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Tagged as: SEO, software, strategy

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