E-Commerce Manager – Colony Display – Chicago, IL

Benefits

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Colony Display, LLC is hiring an eCommerce Sales Manager to join their growing team. This position will facilitate the migration of the Company’s eCommerce platform and lead the development and growth of the e-commerce channels with a customer-focused, commercially driven mindset. The eCommerce Sales Manager is responsible for developing and implementing e-Commerce sales strategies and tactics while aligning business and technology development efforts to foster growth and customer satisfaction.

**Chicagoland based candidates preferred but we are happy to consider all well qualified candidates authorized to work in the United States.

eCommerce Sales Manager Responsibilities:

• Design, develop and manage Colony’s overarching customer journey and experience along all customer touchpoints and channels.
• Coordinate with internal and external stakeholders to ensure delivering optimal experience.
• Lead the migration efforts for the e-commerce platform and facilitate channel design discussion plans.
• Translate plans into clear business requirements for technology implementation.
• Prioritize and manage the e-commerce platform technology development pipeline with clear business focus, ensuring readiness for business.
• Partner with the Technology and Engineering teams to ensure development progress and collaborate to resolve issues, device alternative plans, and mitigate risks.
• Develop and implement internal and external processes and procedures (order fulfillment, partner onboarding, etc.) to support an efficient, seamless customer experience.
• Plan and execute platform/channel development and integration projects and ensure meeting projects’ budget, timeline, scope, and quality.
• Design and continuously improve the product catalogue.
• Work with design specialists to develop and enhance platform user interface, interaction, and look and feel in compliance with the Colony’s visual brand identity and philosophy.
• Develop and execute marketing plans to support sales growth and brand loyalty, ensuring consistent and effective communications across all channels.
• Measure and improve customer experience and satisfaction and recommend and follow up on continuous improvement action plans.
• Provide SEO/SEM/PPC, Internet Marketing strategies and social media thought leadership, innovation and process improvement initiatives.
• Manage effective utilization of marketing department budget, and report accurately on progress and challenges.
• Ensure the compliance with the Colony’s Code of Conduct to ensure operating within the acceptable risk and ethical levels.

These are illustrative duties, and the job holder will be expected to become involved in a range of work to enable a department to respond effectively to the requirements of the Company

eCommerce Manager Interpersonal Requirements:

Success in this position requires the ability to build a strong partnership across multiple departments of the company. It requires frequent communication and open dialogue with peers and the management team. These relationships must be built on respect, integrity, cooperation, teamwork, and professionalism.

• Ability to build relationships at all levels of the organization
• Clear, precise communication skills
• Strong business acumen and analytical skills
• Operations and commercial literacy
• Details and Process oriented
• Ability to manage multiple projects and meet deadlines under pressure
• Strong sense of urgency and dedication to follow up to inquiries from business partners.

eCommerce Manager Qualifications Requirements:

• Bachelor’s or master’s degree in a related field required.
• Overall 8-10+ years’ experience in eCommerce management.
• Experience working in manufacturing or plastic fabrication environment is a plus.
• Experience working with c-Level and in a supervisory role strongly preferred experience in senior Sales or Product Development positions.
• Technical knowledge with experience in web analytics tools, SEO, PPC and all other digital platforms.
• Experience in the digital retailing market, B2C experience.
• Exemplary interpersonal, teamwork, and communication skills

Equal Opportunity Employer: Colony Display, LLC embraces diversity and sees us in the business to improve the state of our world. All of us has the responsibility to drive Equality in our communities and workspaces. We are committed to creating a diverse workforce that reflects society through inclusive initiatives such as equal pay, inclusive benefits, and more. Colony Display is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran, or disability status. We are committed to providing reasonable accommodations to qualified candidates with disabilities in the employment application process. Colony Display is proud to welcome all. If you have an accommodation request, contact Human Resources one week in advance of your interview.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Application Question(s):

• What are your salary expectations for an eCommerce Manager role?

Education:

• Bachelor’s (Required)

Experience:

• E-commerce: 6 years (Required)
• Analysis skills: 4 years (Preferred)
• Sales: 3 years (Preferred)

Work Location: Remote